Carrier Status:
Normally, you will receive a UPS tracking # by email. Just simply log-on to www.ups.com for packages tracking.

Delivery:
We do ship worldwide. However, Customers are responsible for international shipping charges. You need to phone in @1800-866.6473  for further shipping assistance.

Order Status:
You will receive an email for sales confirmation. Normally, it takes one business day to ship your products. After shipping, you will receive another email stating that your products are shipped with UPS tracking #.

Payment:
We only accept Visa, Master, American Express, Discover at this moment.

Return:
If you are not satisfied with your products, we accept all returns within three weeks (21days) for full refund. After 21 days of receipt of last package, store credit will only be granted.

For return to be accepted, products must be returned in the same conditions with original shoes box. Shoes must not be worn and must be in original shapes. We suggest customers try shoes on carpet so that shoes would not be worn. If the shoes appeared to be used, customers will be contacted and refund or exchange will not be granted based on the non-sellable conditions. However, we can send back the merchandise at customers cost.

Please be aware that the customer is responsible for all return shipping fees.

Once the item is received, Ragazzi Vegan Crew will inspect return merchandise and authorize the refund if return is approved.  You will be contacted once refund is made.

A Quick List items for Eligible Refund:

1) Download forms from www.ragazzivegan.com/returnexchange
2) Completed the return form and included in the box.
3) A set copy of original sales receipt
4) Original shoe box in intact condition
5) Original UPS Shipping label on the original shipping box.
6) Send package to return address to

Ragazzi Vegan Return Department
618 Reyes Dr.
City of Industry, CA 91789

Exchange:
Shoes don't fit? As long as products are never been worn and are in intact condition, we will exchange your shoes for free as they are intact and in original conditions.

A Quick Procedure Exchange:
1) Download forms from www.ragazzivegan.com/returnexchange
2) Completed the return form and included in the box.
3) One set copy of original sales receipt
4) Original shoe box in intact condition
5) Original UPS Shipping label on the original shipping box.
6) Send package to return address to

Ragazzi Vegan Exchange Department
618 Reyes Dr.
City of Industry, CA 91789

Please be aware that customer is responsible for shipping fees of returning merchandise to the office and Ragazzi Vegan will send you the exchange for free.

And we will be happy to exchange them for you for free for 365 days. If you have any questions about sizing, please contact us at 909-979-2012 Vegan Shoes Sizing Department prior to placing an order.

Purchased made after 11/2/07 will be subjected to change. Effective Date 11/12/2007

Refund:
Refund will only be made when return are authorized within 14 days of items received. Worn products are absolutely no refund!

Size Measurement:
How to measure your foot and find its size & width 
You can accurately determine your foot size and width using these simple instructions and the size and width tables below. The results will be the same as if your foot was measured with the familiar Brannock Device used in shoe stores. You'll need :

Follow these steps for each foot. It is easier to have someone else do the tracing of the foot.

1. Sit in a chair with the foot firmly placed on a piece of paper large enough to make a tracing around the whole foot. Your leg should be tilted slightly forward so it will not interfere with the pencil as you trace around your heel.
2. Trace an outline of the foot with a pencil held perpendicular to the paper at all times. Ensure that the pencil is held snug against the foot during the tracing.

 

 

 

 

 

3. Measure the length and width of the tracing at the points shown in the diagram below. (From Toe to heel)